DIAMOND MOBILE DETAILING CO.
Privacy Policy
Effective November 12, 2026
Information we collect
We collect information you provide when booking or contacting us: name, email, phone number, service address, parking or access instructions, vehicle type, make, model, color, selected services, notes, appointment times, and communication preferences. We also maintain booking and payment records, SMS content and delivery information, consent and opt-out records, service-completion photos, ratings, feedback, and optional public display names. Website requests may include IP address, browser information, session identifiers, and security logs.
How we use information
We use this information to provide and manage detailing services, locate your vehicle, process payments and optional tips, confirm appointments, provide support, deliver messages you request or consent to, document completion, collect feedback, prevent abuse, and maintain records. Avoid including sensitive personal information in booking notes or photos unless necessary for the service.
Service providers and disclosures
CH Consulting Group provides hosting and technical support for this site. Stripe processes payments; card details are entered into Stripe’s payment interface, and our application uses transaction references and payment status rather than storing full card numbers or security codes. Twilio provides SMS and phone verification. Google Maps/Places processes address-search information. Map providers may receive network information when map tiles load. We disclose information needed to operate these services to providers acting on our behalf, and when required by law or needed to protect rights and security. We do not sell personal information or share it for cross-context behavioral advertising.
Mobile information and SMS consent
Mobile numbers and SMS opt-in information are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with third parties for their independent use. Providers that deliver messages on our behalf process only what is necessary to provide that service. SMS consent belongs to Diamond’s stated program and is not transferable to other businesses. Reply STOP to opt out or call (310) 706-8578; a shared sender’s carrier block may affect all messages from that number.
Photos and testimonials
Completion photos are used for service documentation and customer viewing through a private link. Anyone you share the link with may be able to view its content. Public feedback is published only with your separate permission and administrative approval, using your chosen display name. Service photos and contact details are not published as part of testimonials. You can withdraw testimonial-sharing permission through the feedback page or by contacting Richard.
Cookies, third parties, and tracking
The site uses session cookies and related storage to support sign-in, booking, payment, and security. Payment and address providers may process technical data under their own privacy policies. The site does not use Do Not Track browser signals to change its essential operations. Do not send payment-card details through booking notes or SMS. For provider information, see the linked Stripe, Twilio, and Google privacy policies below.
Retention and security
We retain information as needed for service delivery, account support, transaction records, security, dispute resolution, and legal obligations. Retention depends on the information and purpose; a deletion request may be subject to required recordkeeping. Access controls, private photo links, and secure connections help protect information, but no system can guarantee absolute security. Contact us if you believe a private link or account has been exposed.
Your choices and California privacy requests
Call Richard at (310) 706-8578 to request access to, correction of, or deletion of your information, withdraw testimonial permission, or ask about privacy. We may verify your identity before acting and retain records where law permits or requires. Where applicable California law provides additional rights, including rights to know, delete, correct, or opt out of sale or sharing, you may exercise them without unlawful discrimination. We do not sell or share information for targeted advertising. You can book by phone if you prefer not to opt into SMS.
Children and changes
This service is intended for adults arranging vehicle care, not children under 13. If you believe a child has provided personal information, contact Richard so we can address it. Updates to this policy will be posted here with a revised effective date. Questions about this policy can be directed to Richard Hernandez, Diamond Mobile Detailing Co., at (310) 706-8578.