DIAMOND MOBILE DETAILING CO.
Terms of Service
Effective November 12, 2026
Booking and service
Book using accurate contact, vehicle, and service-location information. You must be authorized to arrange work on the vehicle. Your booking confirmation identifies the selected services, price, and appointment time. Online card bookings are confirmed after successful payment; cash bookings follow the confirmation shown during booking. Contact Richard if you need help or cannot receive texts.
Access, vehicle condition, and changes
Provide safe, lawful access to the vehicle and remove valuables before service. Tell us about existing damage, sensitive finishes, and special requirements. Weather, unsafe access, vehicle condition, or travel delays may require a change; we will contact you to arrange it. Additional services or price changes require your approval before the additional work is performed. Results depend on the vehicle’s condition; not every stain, scratch, or defect can be removed.
Payments, extras, and tips
Available payment options are shown at checkout. Card and eligible digital-wallet payments are processed securely by Stripe. Charges may identify CH CONSULTING GROUP INC., the payment account used for Diamond. Cash is payable as arranged for your service. Approved extras may be paid on site or through a secure payment link. Tips are optional and separate from the service price; you do not need to tip to view photos or leave feedback.
Rescheduling, cancellations, and refunds
Use your appointment page or call (310) 706-8578 as soon as possible to change or cancel a booking. Availability and travel time affect rescheduling. Any applicable cancellation fee or nonrefundable amount must be disclosed before you agree to the booking; these terms do not introduce an additional fee. Contact Richard about refunds, duplicate charges, or service concerns. Refunds that are approved are returned through the original payment method where possible; processing time depends on the payment provider. Your statutory rights remain unaffected.
Diamond appointment SMS program
If you separately opt in, Diamond Mobile Detailing Co. may send automated appointment confirmations, reminders, changes, cancellations, payment links, completion-photo links, and requests for feedback or an optional tip. Frequency varies with your appointments and activity. Message and data rates may apply. SMS consent is optional and is not a condition of purchase. Booking consent does not authorize unrelated promotional messages.
SMS help and opting out
Reply STOP to the sending number to stop messages, or HELP for help. You can also call Richard at (310) 706-8578. To opt back in, reply START where supported. A confirmation of your opt-out may be sent. Carriers are not liable for delayed or undelivered messages. Do not rely on SMS for urgent changes: call us. The current messaging sender is shared with another business; carrier-level STOP may affect other texts from that same number. Consent for Diamond does not authorize another business to market to you.
Sign-in codes
When you request a phone sign-in code, you consent to receive a transactional verification message for that request. This is separate from appointment notifications and marketing consent. Never share your sign-in code. Message and data rates may apply; delivery depends on your carrier.
Photos, feedback, and website use
Service-completion photos document the work and are made available through a private link. Keep that link private. Public testimonials require your separate sharing permission and review before publication. Photos and contact details are not included with public testimonials. Do not upload unlawful content or material you are not entitled to share. Do not misuse the website, interfere with other appointments, or attempt unauthorized access.
Questions and updates
These terms apply to Diamond Mobile Detailing Co.’s website and services. Contact Richard Hernandez at (310) 706-8578 for questions, complaints, payment issues, or accessible assistance. Changes will be posted with an updated effective date; changes do not retroactively change an agreed booking. Nothing here excludes rights or remedies that applicable law does not allow us to exclude.